Help & support / 4 MIN READ
Troubleshooting and useful feedback
Resolve common workflow issues and prepare a reproducible beta report.
Last reviewed 20 October 2026 · Development documentation
The app will not start
Confirm that the full ZIP was extracted and the app folder is intact. Run the supplied launcher from the extracted folder. Record the exact error and the package version when asking for help.
The preview has not changed
Check for an Apply geometry changes action and confirm that you are inspecting the intended preview tab and selected photo or fascia leg. Read any job warnings.
A photo match cannot be copied
Copy match to… expects a destination with identical pixel dimensions. Check both files and confirm that any external editing preserved framing and sign edges.
A report cannot be exported
Read the export message and check the destination path. PDF generation enforces the 10 MB finished-file limit. The app keeps the prior valid file when it cannot complete the export.
A job cannot be saved over itself
Another Tray Master window may have changed the same file. Save As keeps a separate copy without overwriting that change. Reopen the newer file when appropriate.
Report a useful issue
Include the build version, what you expected, the steps you took and what happened. Attach a screenshot and a small non-sensitive sample only when appropriate. Remove customer details and licence keys first. The website support route will be enabled when confirmed.
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